When using our OnDemand web client, I am getting the following error when trying to retrieve a large PDF, I believe it is 400MB..
Error500: java.lang.Exception: Insufficient memory is available to perform the operation2083
Happens in 8.5.0.6 front end / back end config, and also 8.4.0.3 front end / 8.5.0.6 back end config.
Any ideas?
What's your hardware configuration on the system where you are using web client?
Ive tried it on my windows xp machine:
XP 32
Core2duo 2.93GHZ
1.93GB Memory
IE8
Acrobat Standard 7
I also tried it on my virtual machine:
Windows 7 Business
Intel Xeon E7-2870 2.40GHZ
4GB Memory
IE8
Adobe Reader X 10.1.1
Both threw the same error message.
Both worked with the thick / fat client.
Any feedback on this yet ?
Just a guess --- is your java current?
Ed
Hello jeffs42885,
that's maybe a stupid question, but did you check the memory that you allocate to the Java heap?
Maybe it is too low configured (eg: -Xmx256m) and try with something bigger (-Xmx2048m)
Sincerely yours,
Alessandro
update on this--
We upgraded to 8.5.0.6, increased the heap size, and it fixed the problem