I am trying to install a new OnDemand v.10.5 server with DB2 on a Windows 2016 Server. I have a single Instance called ARCHIVE. The Instance Starts and the LibSvr Service is running. I can logon as Admin to the Windows Client and Admin Client. I have imported App Groups, Apps and Folders from another v.10.5 system. I can start the run the Scheduler Service.
BUT, I can not get the Load Data Service to start. Each time I try I get the same error message:
"The service did not respond to the start or control request in a timely fashion".
I also get an error in the arssock.err file:
"OnDemand(1563) -> getaddrinfo.errno = 11001 rc = 11001"
I tried running arsload to store a single file and I get:
"ARS1106E Connection cannot be established for the >ARCHIVE< server"
It feels like I overlooked something in the installation process, maybe?
I'm much more familiar with OnDemand for iSeries and OnDemand Windows is sort of new to me.
Thanks for any advice.
Joe
Quotegetaddrinfo.errno
Probably a DNS issue? Is the server name a Fully Qualified Domain Name (FQDN)?
-JD.
Stupid questions - Where would I check the server name that OnDemand is trying to use? To see if it matches the FQDN of the server.
This does not quite sound like it, but the most common mistake during new installs is to not run arsstash and create a user + password for the Load Service to use, and/or not to point to the default ars.stash file in ars.cfg/Registry.
Lars,
Your comment was very helpful. It made me realize that the ARSLOAD service automatically uses the UserID used when creating the Instance. I had not yet defined this UserID to the OnDemand Admin Client as an Administrator. Once I did this the Load Data Service in OnDemand Configurator Created and Started without issue.
Thanks,
Joe
Joe - thanks for posting the resolution.
Ed
Happy to help! :)