Found the error, he had added the wrong version (added 10.5.0.5 and we run 10.5.0.8)

Thanks Justin ,... you are always helpful :-D

Hi ! My co worker is trying to get information from the systemlog when a certain batch is finished, but when connection to our test machine he get s this :

When trying to connect to an ondemand server from a java application I get a fatal memory error in the jvm when calling initialize() on the odserver.
I've tried this with java 8, java 11, java 17, java 21, java 24 and java 25.

The error message is:
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffa4d01c940, pid=36144, tid=40480
#
# JRE version: OpenJDK Runtime Environment Temurin-17.0.17+10 (17.0.17+10) (build 17.0.17+10)
# Java VM: OpenJDK 64-Bit Server VM Temurin-17.0.17+10 (17.0.17+10, mixed mode, sharing, tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64)
# Problematic frame:
# V  [jvm.dll+0xc940]
#
# No core dump will be written. Minidumps are not enabled by default on client versions of Windows

The hspid_error log starts like this indication that the problem is in com.ibm.edms.od.ArsWWWInterface.apiInitializeNative:

---------------  T H R E A D  ---------------

Current thread (0x0000023cc3c639b0):  JavaThread "main" [_thread_in_vm, id=40480, stack(0x0000005092900000,0x0000005092a00000)]

Stack: [0x0000005092900000,0x0000005092a00000],  sp=0x00000050929fcdd8,  free space=1011k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V  [jvm.dll+0xc940]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j  com.ibm.edms.od.ArsWWWInterface.apiInitializeNative(Ljava/lang/String;Ljava/lang/String;ZLcom/ibm/edms/od/ODServer;Ljava/lang/String;Ljava/lang/String;ZLjava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Lcom/ibm/edms/od/ArsWWWResult;)J+0
j  com.ibm.edms.od.ArsWWWInterface.initializeNative(Ljava/lang/String;Ljava/lang/String;ZLcom/ibm/edms/od/ODServer;Ljava/lang/String;Ljava/lang/String;ZLjava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Lcom/ibm/edms/od/ArsWWWResult;)V+29
j  com.ibm.edms.od.ODServer.initialize(Ljava/lang/String;)V+362
j  no.tietoevry.ondemandlogs.od.ConnectOd.logonOd()Lcom/ibm/edms/od/ODServer;+85
j  no.tietoevry.ondemandlogs.services.OndemandService.run()V+4

Has anyone experienced the same problem ?

Anne Strom from Norway community

OpenText is an archive, BUT : They have not the compress ratio that CMOD have , and the license are expensive. They usually start low, but after 1 year they increase.
I guess OpenText is a more "live archive", CMOD is a cold archive .. you store, search and view. Simple, but effective.

Hi ! Have anyone added encryption at rest on a working environment before ?

BR,
Anne

Hi

We are helping a customer moving documents, and have made an IND file, an OUT file and a RES file with Targetstream. When loading the documents all is looking good, but when trying to view a document we get error message.
The first error message says :
1213:  Codeset 12605 is not supported in the unicode-converter program, the standard codeset is used.

We added the 12605 in the csdef.fnt : 12605=HelveticaSymbols, SWISS, MED,0

But we just got a similar error message :

1213:  Codeset 0 is not supported in the unicode-converter program, the standard codeset is used.

The files are not looking good:


9  �B�9 !4�B�9 !4[cB�9�I���I�� 69�c�b���VVãâ,,¢Ã¯Â¿Â½Ã¯Â¿Â½Ã¯Â¿Â½Ã¢Â£â,,¢Ã¯Â¿Â½Ã¯Â¿Â½Ã¯Â¿Â½@â£â,,¢Ã¯Â¿Â½Ã¯Â¿Â½Ã¯Â¿Â½Ã¯Â¿Â½Ã¯Â¿Â½Ã¯Â¿Â½@���K�K���@���@�����
���c�I������c�II�����c�ÍÅ'�����c��I�����c�ÎÅ'�����c��I�����c�ËÅ'�����c�ÏÅ'�����c�ÌÅ'�����c

I guess there is a problem with the codepage or something like this .. or ?

Anyone got an idea how to solve this ?

Sincerly
Anne Str�m

Hi

I have to make a new Application group for System Log .. the old one in referring to TSM and we are trying to remove TSM.
I have no problem adding a new Applicationgroup called System Log.ny, and Application can also be made without problems, but I am not able to delete the original System Log so I can rename the new Ssystem Log.ny to the original name.

Any advice here to how I can delete the system log and rename the new one ?

Sincerly
Anne

... and is it possible to "skip" the TSM by just change the ARS_STORAGE_MANAGER from TSM to CACHE_ONLY ?

Thanks, Justin
I know we had shortage of space, but we added more space and should have more than enough. Do we need to "mount it" somehove .. the new space ?

Before last week the space looked like this : /dev/fslv03      205,00      6,12   98%      107     1% /tsmdata
And now it is like this : /dev/fslv03      250,00     49,96   81%      107     1% /tsmdata

But it looks like it does not accept the new disk

Sincerely,

Anne K Str�m

Hi

I have a test machine with TSM installed that is now giving me error, and will not load new documents into CMOD:

TSM Error: ANS0266I (RC2302) The dsmEndTxn vote is ABORT, so check the reason field., Return Code=2302, Reason=29, File=arssmsms.cpp, Line=3774  Srvr->xxxxxx<-

I know we had some space issues last week, but it was solves and we added more disk.

I am not sure, but could it be that the disk that is added needs to be "added" to TSM (even though the disk system under /tsmdata looks ok now) ?
Or is this some other problem than disk error.

We were thinking of just switching the
ARS_STORAGE_MANAGER from =TSM to =CACHE_ONLY, but will this give us problems along the road ?

I do not have TSM installed in production and the one on the test machine was installed a long time ago (but have been updated)

If I have to change a Field Information Name -  from a Filter Type to a Index Type .. will this work for all documents that is allready stored under this name ?

Thanks, Justin !

Hi
I got an email from someone who is a customer of our company, but not from my department.
He has got a CDROM with documents but he struggles to open the client after installation.
Looks like all works ok untill he gets to the login part, then he gets an error : ARSSCK32.DLL not found

Anyone who has this file and can copy the file and email it to me ?

Worth mentioning : He has tried to install the cdrom 3 times, and it worked on one pc, they where able to login and view documents .. but then it did not work again

Thanks Justin
All well here, hope you're ok too :-)

Hi!
Our customer wants us to enabe LDAP (SSO) to only some users, and the rest of the users included our users are held outside. When I enable the "Enable LDAP" setting .. I, as the administrator, must have the ability to add new non SSO users to the system, and also change passwords, and I can both add and change pw, but the users are not able to use the new userid or pw until I remove the "enable LDAP" box and do the process once more.
So the question is : Is it possible to have both SSO (LDAP) users AND normal non SSO users in the admin client ?