QuoteProblems displaying PDF files with the OnDemand
Administrator client after upgrading Adobe
Acrobat Continuous Release 2022
When selecting a PDF file to begin indexing with the OnDemand
Administrator client or viewing with the OnDemand Client, the following
symptoms might occur:
� In the OnDemand Administrator, the Graphical Indexer window opens
the PDF document for indexing, but the PDF page renders outside or on
top of the Graphical Indexer window. Further, users are unable to select
any text for defining indexes, triggers, or fields.
� In the OnDemand Client, the PDF document opens for viewing, but the
PDF page renders outside or on top of the OnDemand Client.
� The OnDemand Administrator or OnDemand Client immediately
closes.
These issues are caused by new security enhancements implemented by
Adobe.
To prevent these issues from occurring, review the Preference settings in
Adobe Acrobat. Select the 'Edit/Preferences...' menu item, then click
'Security (Enhanced)'. Under 'Sandbox Protections' uncheck 'Enable
Protected Mode at startup'.
Unchecking 'Enable Protected Mode at startup' will display a message box
asking if you are sure you want to continue. Select Yes. Then close Adobe
Acrobat and try to open a PDF file in the Graphical Indexer of the
OnDemand Administrator or in the OnDemand Client.