Pixtrans error

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ratkinson

We are in the process of going to a thin client environment.  Our OnDemand tests are going well for our AFP and COLD type documents.  Our scanned/generic indexed TIF images are a different story.  What are the instructions that I need to give our thin client architects to get over this hurdle:  "Unrecoverable Pixtrans error: PixmViewPageLock returned -4519"

Thanks,
Ricky Atkinson
TTI Inc

pankaj.puranik

Hi Ricky

I have never heard of this error before.
But here is what I got on the IBM website (although the error code is different.).
See these links if not already.

http://www-01.ibm.com/support/docview.wss?uid=swg21298608

http://www-912.ibm.com/a_dir/as4ptf.NSF/b3cb9d42f672b70f86256739004afa0f/cc2d15d89912831786257773006e2738?OpenDocument

It looks like you are doing some kind if compression,etc before storing the TIFF into CMOD.

Justin Derrick

Sounds like you're creating TIFFs that are outside the TIFF specification, or there's a bug in the TIFF library that the client uses.

There are open source utilities for manipulating TIFFs -- LibTIFF is one of them.  You could use these open source utilities to either verify your TIFFs are compliant, or optionally re-write them into a compatible format.

You can LibTIFF at:  http://www.remotesensing.org/libtiff/
(LibTIFF.org, which appears high on Google's search results, is not current, and has not been for around 5 years due to a domain-name-ownership dispute.)

-JD.
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