Error 500: via thin client

[jeffs42885]

When using our OnDemand web client, I am getting the following error when trying to retrieve a large PDF, I believe it is 400MB..

Error500: java.lang.Exception: Insufficient memory is available to perform the operation2083

Happens in 8.5.0.6 front end / back end config, and also 8.4.0.3 front end / 8.5.0.6 back end config.

Any ideas?

[pankaj.puranik]

What's your hardware configuration on the system where you are using web client?

[jeffs42885]

Ive tried it on my windows xp machine:

XP 32
Core2duo 2.93GHZ
1.93GB Memory
IE8
Acrobat Standard 7

I also tried it on my virtual machine:

Windows 7 Business
Intel Xeon E7-2870 2.40GHZ
4GB Memory
IE8
Adobe Reader X 10.1.1

Both threw the same error message.

Both worked with the thick / fat client.

[jeffs42885]

Any feedback on this yet ?

[Ed_Arnold]

Just a guess --- is your java current?

Ed

[Alessandro Perucchi]

Hello jeffs42885,

that's maybe a stupid question, but did you check the memory that you allocate to the Java heap?

Maybe it is too low configured (eg: -Xmx256m) and try with something bigger (-Xmx2048m)

Sincerely yours,
Alessandro

[jeffs42885]

update on this--

We upgraded to 8.5.0.6, increased the heap size, and it fixed the problem